3/16/2024 0 Comments Symantec vip access registerTo purchase a hard token, visit the Symantec store on Amazon. How can I test VIP Credential ID or token functionality?įor bulk orders, contact your authorized Broadcom reseller\partner. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. Wait for the next security code to generate before testing again. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you. Why can't I add the token to my VIP account? Contact your organization's helpdesk to do this. Some organizations may the number of credentials or types of credentials you can be assigned. I can't log in to my VPN (or other company resources) using my VIP credential. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. If this information looks correct, there could be an issue with your company account, password, or VIP credential. Contact your organization's helpdesk or VIP administrator. They can help help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password. If you are the VIP Administrator for your organization and need assistance, contact VIP Support. How do I remove or add a VIP credential to myself? Have your VIP jurisdiction hash and Site ID ready. If you don't have the ability to do this yourself through a company VIP self-service portal, your internal help desk or VIP administrator can change your assigned VIP credential. Can I move or copy my VIP credential ID to a new device or restore it after reinstalling the app?įor your protection, VIP credentials are device-specific and cannot be copied or moved to another device. The VIP app generates a new credential ID when it is installed or reinstalled. (see also: Unable to copy or move Symantec VIP credential ID from one device to another) My credential is locked. How do I register my VIP Credential for the first time? Who can unlock it?Ĭontact your organization's help desk or VIP administrator to unlock a locked credential. Registering a new or existing credential varies for each organization. Your company help desk can assist with registering your credential or direct you to a company VIP self-registration portal. VIP Connect forum ( Never post your credential ID or other personal data.1 VIP Access Guide.The VIP Access App that can be downloaded to a Smart phone, Windows phone, PC or Mac to generate a Secure Code.
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